Giá trị cho không gian sống của bạn.

L.Co được thành lập vào năm 2015 tại Sài Gòn, Việt Nam.

Chúng tôi làm thủ công, đồ nội thất hiện đại, hàng dệt may và phụ kiện từ các xưởng sản xuất tại Việt Nam. 

Phương châm của L.Co là sự hợp tác. Chúng tôi tin rằng để sản xuất ra một cái gì đó khác lạ, người ta phải vượt qua chính mình. Nghệ sĩ và nhà thiết kế châm ngòi cho ý tưởng. Những người xây dựng làm cho các ý tưởng đi đến hiện thực.

L.Co tự hào cộng tác với các nhà xây dựng tại Việt Nam, người thực hành nghề truyền thống. Sản phẩm của chúng tôi được sản xuất dựa trên tinh thần làm việc công bằng và tôn trọng lẫn nhau.

Địa điểm.

Liên hệ.

Liên lạc với chúng tôi qua Email:

Hỗ trợ

Shopping online.
Your order is important to us. If customers choose bank transfer, payment by ATM, Visa or MasterCard, your order will ship as soon as payments are receieved usually within 1-2 days. We will confirm receipt of your payment before delivery.

If you have any additional questions, please feel free to contact us directly.
Email customer service: sales@thelucerocompany.com
Call us: +84 090 1254034 Monday-Friday 8am-5pm, Indochina Time (ICT)

Delivery method.
For customers in HCMC we offer free shipping on all orders over 1,000,000vnd. For orders under 1,000,000vnd normal shipping rates will apply based on weight.
Up to 1kg 14,400 ₫
1kg – 2kg 18,000 ₫
2kg – 3kg 21,400 ₫

For customers in Hanoi, we offer shipping rates based on the weight of your order.
Up to 1kg 46,400 ₫
1kg – 2kg 68,800 ₫
2kg – 3kg 87,800 ₫
3kg - 4kg 106,800 ₫
4kg - 5kg 125,800 ₫
5kg – 10kg 220,800 ₫
10kg – 20kg 410,800 ₫
20kg – 30kg 600,800 ₫
30kg – 40kg 790,800 ₫
40kg – 50kg 980,800 ₫
50kg – 60kg 1,170,800 ₫
60kg – 70kg 1,360,800 ₫
70kg – 80kg 1,550,800 ₫
80kg – 90kg 1,740,800 ₫
90kg – 100kg 1,930,800 ₫

For customers outside of HCMC or Hanoi, please contact our customer service department for shipping and ordering options.

We also offer Cash On Delivery (COD) services. For COD services you can call or email us directly to place your order. Or you can also place your order online by selecting the (COD) option during checkout. We will respond promptly with a shipping estimate and total for your order. Additional COD fees may apply.

Email customer service: sales@thelucerocompany.com
Call us: +84 090 1254034 Monday-Friday 8am-5pm, Indochina Time (ICT)

Returns.
We are confident in the quality of our products. If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the order for a full refund of the merchandise cost. Item must be exchanged or returned in unused condition, packaging and labeling must be intact. After 7 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please see our full warranty for more information. We cannot accept returns on items damaged through normal wear and tear. We also cannot accept returns of sale items. Delivery fees are non-refundable.

If you have any additional questions, please feel free to contact us directly.
Email us: returns@thelucerocompany.com
Call us: +84 090 1254034 Monday-Friday 8am-5pm, Indochina Time (ICT)

Payment methods.
You can select one of the following forms of payment:
1. Payment by Cash On Delivery (COD): Upon receipt of your goods, please pay for your purchases directly to your L.Co delivery staff or postal / courier staff.
2. Payment by ATM card: During the ordering process, select “Thanh toán qua cổng VNPAY (ATM / Visa / MasterCard / JCB)” and proceed to VNPAY, our payment provider for easy ordering and fast delivery. Immediately after receiving your order, L.Co will verify receipt of your payment and fulfill your order.
3. Payment by Visa / MasterCard: During the ordering process, select “Thanh toán qua cổng VNPAY (ATM / Visa / MasterCard / JCB)” and proceed to VNPAY, our payment provider for easy ordering and fast delivery. Immediately after receiving your order, L.Co will verify receipt of your payment and fulfill your order.

Privacy policy.
Thank you for visiting our website which is operated by L.Co, CONG TY TNHH LUCERO. We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted or personally identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This Privacy Policy applies to information we collect about you in our stores and through our websites and mobile applications. By using any of our web sites, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.

Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.

If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., facebook or twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our stores, websites and mobile applications.

Using Information About You
We use your contact information for analytical and marketing purposes, such as: - confirming and tracking your order, subscription, or registration; - analyzing preferences, trends, and statistics; - informing you of our new products, services, and offers; and - providing you with other information from and about L.Co. We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others, including providers of third party cookie and other third party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.

Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Links To Third Party Web Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

Your Feedback To help us improve our privacy policy and practice, please give us your feedback.
Email feedback: comments@thelucerocompany.com
Call us: +84 090 1254034 Monday-Friday 8am-5pm, Indochina Time (ICT)

Effective Date: November 10, 2016








Warranty information.
Upholstered furniture.
Leather and fabric.
Casegoods.
And occasional furniture.

Limited warranties.
Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of the following L.Co products:

Frames Used In Upholstered and Leather Products - Limited Lifetime Warranty
A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, and sectionals. L.Co warrants these components to you, the original retail purchaser, to be free from material manufacturing defects. Lifetime means the normal useful life of the product. L.Co will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, or a repair center designated by the Customer Service Department of L.Co, at no charge to the original retail purchaser. After one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Cushioning - 1 Year Limited Warranty
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of purchase, L.Co will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the original retail purchaser (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to L.Co, Attn: Director of Quality at L.Co, Packsimex Building, Floor 1, 52 Dong Du Street, Ward Ben Nghe, District 1, Ho Chi Minh City, Vietnam, together with the product serial number (if applicable) and other information required under the Claim Procedure set forth in these Limited Warranties. With respect to a cushion core in a seat cushion which is attached to the product (an “Attached Cushion”), L.Co, within one year from the date of purchase, will repair or replace, at its option, for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to an Attached Cushion, L.Co will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, or a repair center designated by the Customer Service Department of L.Co, at no charge to the original retail purchaser.

Leather - 1 Year Limited Warranty
L.Co warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. L.Co will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, or a repair center designated by the Customer Service Department of L.Co, at no charge to the original retail purchaser.

Upholstered Fabric - 1 Year Limited Warranty
L.Co warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. L.Co will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, or a repair center designated by the Customer Service Department of L.Co, at no charge to the original retail purchaser.

Finishes and all Other Furniture Products - 1 Year Limited Warranty
All finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components and handles incorporated into any furniture product, are warranted by L.Co to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. L.Co will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, or a repair center designated by the Customer Service Department of L.Co, at no charge to the original retail purchaser.

LIMITATIONS AND EXCEPTIONS
Remedy
Under these Limited Warranties, the sole liability of L.Co is limited to repair, or at its option, replacement. L.Co will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

All Products
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.

Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of L.Co.

Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of L.Co.

Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of L.Co.

DISCLAIMER
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF L.CO WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF L.CO OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. L.CO SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL L.CO BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL ASHLEY FURNITURE INDUSTRIES, INC’S. RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, country to country.

REMEDY AND CLAIM PROCEDURE
Remedy
Under these Limited Warranties, L.Co’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of L.Co, to contain a material manufacturing defect. For all of its products, other than an Unattached Cushion (as defined in the topical heading “Cushioning”), L.Co will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from L.Co, or a repair center designated by the Customer Service Department of L.Co, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, L.Co reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

To obtain warranty services for cushioning in seat cushions, the purchaser must comply with the requirements set forth in this warranty under the topical heading of “Cushioning”. 

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only. 

Claim Procedure
If a problem should arise which you feel is covered by our Limited Warranties, contact the L.Co authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact L.Co to establish service. If the problem can be easily corrected, L.Co will authorize the retailer to make those repairs. L.Co reserves the right to require defective parts be returned upon request.

L.Co is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer have moved and you need service, contact L.Co in writing or call our Customer Service number.


L.Co Warranty and Retailer Information
L.Co, Packsimex Building, Floor 1
52 Dong Du Street, Ward Ben Nghe
District 1, Ho Chi Minh City, Vietnam
Customer Service Phone: +84 090 1254034

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